Copyright Policy 

HDS reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. The Client expressly understands that HDS, its subsidiaries, agents, employers and/or parent company, is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The Client represents and guarantees they have proper and legal title of all matter (of any form) submitted to HDS publication. The Client further understands that HDS will rely upon such representation as grounds to engage in the mass printing and/or publication of Client's material.


Printing Policy 

Schedule:  HarleyDesignStudios.com (Here after refereed to as HDS) strives to print the Client's job(s) according to HDS published schedule. HDS reserves the right to adjust the schedule and/or charge additional fees in the event that the Client fails to meet deadlines agreed upon for delivery of information, materials, approvals, payments, and for changes and/or additions to the services outlined in the Client's original order. The printing turnaround times listed on this site are only estimates. In the unlikely event that HDS is late with the job, HDS liability shall be limited to a 10% discount towards the client's next job, but the client must request this credit. In no event will HDS or its licensees assume liability for any damages beyond those set forth in this paragraph, or for any general, consequential, or special damages that are claimed to follow by reason of the delay.

Printing:  HDS will reproduce color as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. This should be considered with submission of critical color jobs. The accuracy of each color reproduction is guaranteed to be within 80-85% of the original work submitted. The color is not accurate due to areas outside our control and yours, including but not limited to calibration of printers, monitors, proof stock and ink, color spectrum regarding range of colors and line screen.

Pre-design Artwork:  HDS is not liable for the accuracy of any "pre-designed" artwork submitted by the Client. It is the Client's sole responsibility to proofread artwork and materials submitted to HDS, which are fully approved and print ready.

Design Services:  HDS agrees to provide the Client all approved graphic design and print services specified by Client's order. The client shall be responsible for any and all fees in connection with such design services plus any reasonable and related additional services. HDS will keep the Client informed of additional services that are required and obtain the Client's prior approval for any services that cause the total fees to exceed those outlined in the order form. Upon completion of the design, HDS will provide the Client with a proof via the web, which shall be used by the Client. This layout is not intended as an exact color proof. An email or written agreement will be given to HDS on the agreed upon time and date to ensure the delivery date of the final product. The Client is 100% responsible for payment of their job after email or written agreement has been given to HDS. HDS is not liable for errors in the Client's artwork or ad copy after the approval, as it is the Client's sole responsibility to insure the content of the proof conforms to their original design.

Alterations/ Corrections  Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates. HDS cannot be held responsible for any mistake in alterations communicated verbally.

Tag lines:  HDS reserves the right to tag all orders 4x6 or larger. You may request to have it removed for a cost of $25 per file.

Quotations/ Estimates:  Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

Accuracy of Specifications:  Quotes are based on the accuracy of the specifications provided. HDS can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with HDS are to the Client's knowledge correct, and there are no conditions or agreements relating to the orders which are not written or accompanying said order.

Shipping: In the event the Client requires delivery/shipping, HDS will send the job using third party companies such as Federal Express, UPS or a courier service. In the event that a third party shipper is responsible for lateness of or damage to the client's job, HDS will not be liable for any resulting damages. Charges for delivery of materials and supplies from the Client or the Client's supplier to HDS are not included in quotations unless specified.

Shipping Times & Postal Delivery:  HDS has no control over the U.S. Postal Service, United Parcel Service or any other common carriers' delivery schedules, and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered.

Postal Regulations: You are 100% responsible for complying with current postal regulations.

Rights and Ownership: All tangible materials in all circumstances remain the property of HDS . All rights and ownership apply to preliminary concepts, works in progress, and finished material, whether the project is completed or canceled. The Client will be entitled to limited and specific usage rights of such materials only for the purpose of reproduction, after which all materials will be returned, unaltered, to HDS within thirty (30) days of use. Upon the Client's payment of all fees and expenses, HDS will grant all reproduction and/or usage rights for all approved final materials created by HDS for this project. If the Client wishes to make any additional use of the materials, the Client agrees to seek permission from HDS and make such payments as they are approved by the parties at that time. Where alterations or retakes are necessary, HDS will be given the opportunity to make such changes at an agreed additional charge.

Rights to Refuse: Our print company reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. The Client expressly understands that HDS, its subsidiaries, agents, employers and/or parent company, is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The Client represents and guarantees they have proper and legal title of all matter (of any form) submitted to our print company for printing and/or publication. The Client further understands that HDS will rely upon such representation as grounds to engage in the mass printing and/or publication of Client's material.

Errors: In the event that an error is discovered in the Client's job after printing, the Client bares sole financial responsibility and must pay in full for the job. The Client agrees that, in the event HDS is liable for an error in quality of print in the Client's card, liability shall be limited to full credit for the re-print of the Client's job no later than one (1) week after submission of the claim letter by the Client. To qualify for a credit, the Client must submit a claim in writing to HDS within three (3) days of receipt of the job. In no event will HDS or its licensees will be liable for any damages beyond those set forth in this paragraph, or for any general, consequential or special damages that are claimed to follow by reason of the error. HDS is not liable for failure to print the Client's job because of flood, fire, riots, strikes, national holidays, and shortages of material, orders of government, failure of transportation, illness, acts of god or other causes beyond the control of HDS. In such an event, this agreement will be suspended during the period of inability to perform and the terms extended for a like period. Neither party shall be liable to the other because of this suspension.

Indemnifications: The Client will indemnify and hold harmless the printer, HDS, its subsidiaries, agents, employees, officers and/or parent company, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted, whether known or unknown, against HDS on the grounds that said printing violates any copyright or any proprietary right of any person or entity.

Samples: The Client will provide HDS with samples of each printed or manufactured design. HDS reserves the right to distribute free samples of the Client's printed material. HDS may use your product for samples or advertising purposes.

Will Call:  Will Call orders will be kept for 30 days from the delivery of the notification phone call. Orders left at HDS for more than 30 days will be considered abandoned and be recycled.

Cancellations:  Canceled orders require compensation for incurred costs and related obligations at the time of cancellation. Due to the speed of our turnaround, the Client may only cancel a job the same business day you place your order. Clients are responsible for all costs incurred to jobs canceled before our evening cutoff time of 3 pm the day the order was placed. No refunds will be given for orders canceled after 6 pm of the same business day the order was placed. All sales are final. Refunds are not available on orders unless files have not been prepared for printing and production has not commenced.

Acceptance: HDS is hereby authorized to furnish all materials and labor to complete the work mentioned in the above proposal, for which the Client and HDS agree to pay the amount mentioned in the agreement according to its terms.


Marketing Policy 

Scope of Services: Promoting the Client's business is by far the most important part. By using HDS marketing services, the Client can promote to all 50 states and let the public see the Client's logo and identify it with the Client's service or product.

Schedule: HarleyDesignStudios.com (here after referred to as HDS) strives to market the Client's business according to HDS marketing schedule. HDS reserves the right to adjust the schedule and/or charge additional fees in the event that the Client fails to meet deadlines agreed upon for delivery of information, materials, approvals, payments, and for changes and/or additions to the services outlined in the Client's original order.

Indemnification: The Client will indemnify and hold harmless the HDS, its subsidiaries, agents, employees, officers and/or parent company, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted, whether known or unknown, against HDS on the grounds that violates any copyright or any proprietary right of any person or entity.

Copy Write: HDS reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. The Client expressly understands that HDS, its subsidiaries, agents, employers and/or parent company, is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The Client represents and guarantees they have proper and legal title of all matter (of any form) submitted to HDS publication. The Client further understands that HDS will rely upon such representation as grounds to engage in the mass printing and/or publication of Client's material.

Errors: In the event that an error is discovered in the Client's marketing plan, the Client bares sole financial responsibility and must pay in full for the job. The Client agrees that, in the event HDS is liable for an error in print marketing, liability shall be limited to full credit for the re-print of the Client's marketing print no later than one (1) week after submission of the claim letter by the Client. To qualify for a credit, the Client must submit a claim in writing to HDS within three (3) days of receipt of the job. In no event will HDS or its licensees will be liable for any damages beyond those set forth in this paragraph, or for any general, consequential or special damages that are claimed to follow by reason of the error. HDS is not liable for failure of marketing the Client's business because of flood, fire, riots, strikes, national holidays, and shortages of material, orders of government, failure of transportation, illness, acts of god or other causes beyond the control of HDS. In such an event, this agreement will be suspended during the period of inability to perform and the terms extended for a like period. Neither party shall be liable to the other because of this suspension.

Rights and Ownership: All tangible materials in all circumstances remain the property of HDS. All rights and ownership apply to preliminary concepts, works in progress, and finished material, whether the project is completed or canceled. If the Client wishes to make any additional use of the materials, the Client agrees to seek permission from HDS and make such payments as they are approved by the parties at that time. Where alterations or retakes are necessary, HDS will be given the opportunity to make such changes at an agreed additional charge.

Terms of Agreement: You pay we build - you will see our expertise right away. We guarantee instant results and your satisfaction. In the event that you do not see any results a full 50% refund of our deposits are more then fair on a trail period. Please see our privacy policy for more details. We are positive we can help you and your company. Most importantly to act as fast as possible when removing a Rip Off Report and all unwanted feedback.

Privacy Policy: 50% money back on deposits trial period - after that it's a no refund policy we are a service company most of all as you pay we are doing all the work for the most part its very simple as well we are the only company that lets you pay as you go with a payment plan so that being true as you pay we do the hard work so we get paid for the labor. You may cancel at anytime! Thank you ripoffrepotbusters.com.

Copywriters: Copy-write violators and any and all plagiarism from HarleyDesignStudios.com will get a seize and desist letter from our legal department. A fine of up to 100,000 US dollars under the Internet Plagiarism Protection Act of 2004.

Procedures: Clients meets with projects designer  either on the phone or in person. The business developer, the project designer and the client come to an overall direction on how all the purchased modules will work hand and hand with one another. Project design uses HarleyDesignStudios.com resources team to develop the very best up to date technology interactive design possible.

The project design will ask for ticket submission emails, over the phone meeting, business information (fill out paperwork) & website content. HarleyDesignStudios.com does offer a business development package to get all the necessary information required for a live interactive marketing campaign in the client choices to retain custom original content & business set up.  


Consulting Policy 

Client agrees that they will be subjected to this clause as HarleyDesignStudios.com sees fit.? Will be billed biweekly and must be paid in full day of, or project will be placed on hold with a $100 restoration fee.?When you purchase a website the costs covered only the building, graphics, and changes. Any consulting or training during any design process additional costs will apply.

1) At any time client will be asked for a $500.00 consulting fee. If client goes passed just the sales content provided to the public information on HarleyDesignStudios.com and custom consulting for their business development begins about their company, that is when the $500.00 consulting fee will apply. Client will be notified verbally to continue this conversation because at this point he is crossing over into custom business development training/consulting and a payment will be rendered before any future consulting or training continues. Note, HarleyDesignStudios.com reserves the right to refuse consulting and training via skype, email, text messaging, phone calls, and/or walk-ins if payment has not been completed. If client exceeds more than one topic, a $42.50 per hour charge, per consultant, will apply.

2) Processing and Customer service fees during or at the start of any project may have additional processing or customer service fees. This may apply depending on the size of the project, the unforeseen, and due to lack of information given to us before the project was quoted and sold. Any additional upgrades that might affect this particular project or if we are dealing with products/services that we didn't sell you, you will be charged a $45.00 per hour fee to figure and place the project back in the project scope or get started.

3) Open paperwork and processing-Clients with open projects will be charged $20.00 on a weekly basis from the time the contract is started until the project is completed.

4) Client requests for project statuses and updates will be charged a $100.00 fee to reanalyze their folder, what has been done of the current project, what is going to be done next, and what is going to be done for completion. Client may have this update re-emailed to them once before going under a $5.00 repetitive re-send email charge.

5) Gathering content emails- Each piece of content in the email, or as many emails that are sent to the client, there will be a $5.00 charge to decipher and organize client content.

6) Phone call consultation or training- Client calls to ask questions about their website, they will lie under:?a) Website analysis - a verbal analysis will be $100.00?b) Business development -as long as it has to do with the current project will be $50.00?c) Business development- about a project that we are not already contracted for will be $250.00

7) In office business development- This can mean gathering files, contents, reviewing project scope, going over marketing, developing website tactics, and even sales professional presentations. This will be $500.00.

8) In the event that we fix something that is not in the contract, for example we are not responsible for Microsoft Outlook, hackers, client losing passwords, friends and family breaking our products, you will be billed accordingly $175 an hour.?

9) If client calls about the same issue more than twice and we must explaining something to you more than twice that has to do with the current project scope, every additional phone call is $25.00. This does include voice mails.

10) If client chooses to host with another company, there is a $250.00 upload fee or more. If client chooses to host with Interactive Success, the starting price is (for hosting, maintenance, administration, hacker protection depending on the size of the site, prices will vary) $420.00 per year.


Refund Policy 

After the paperwork is signed and/or any creative design interacting, emails, graphics, or design, all the necessary resources have been allocated to complete this project scope due to this fact there is a no refund policy. In the event that a deposit or any form of currency has been given before the paperwork is signed, there will be a 25% paperwork-processing fee before the refund is given. Client has taken the time and effort to choose

HarleyDesignStudios.com /Interactive Success LLC, which is a creative service. At that point, client is considered satisfied with HDS creative service. There are many steps to a business that go into process at the point that your paperwork is signed, and/or any creative design interacting, emails, graphics, or design, most importantly allocating the resources and processing the paperwork with all the design professionals necessary to complete your project scope to the quality you will be expecting and chose while choosing HDS creative services.


Quality Policy 

The fifteen-day waiting list: Currently, all changes, new projects, and current projects, may be subjected to a fifteen-day waiting list due to the heavy volume of quality control. New clients will be subjected to an approval form to ensure that client expectations are achievable. This quality control policy may or may not apply to you; this is in the benefit of all final products if it does apply to you. Due to our experience with as many projects as we have completed this new quality control policy will save future disorganization, excessive changes in stage three, save time overall, and prevent the fifteen-day waiting list for the future. This policy is meant to organize your company and give you the quality product that you will be expecting in the shortest possible time.

You may be experiencing changes on your website that all the people that are working on your website do not understand. This is in stage three of the paperwork. After stage one the content gathered, stage two the website building process (creative writing, coding, graphic designs, and business developing), and now stage three test trial and changes. Content given in stage one does require strong organization and we do have a strong policy signing of the contract paperwork signature required, Microsoft word or excel files of all written content that will be considered the final copy of written content for your website. All graphics and graphic concepts will be approved; the project scope will be approved and reviewed many times before the building process and coding process, which is stage two, beings.

In the event that stage two beings, after stage one is complete, there is no guarantee that your project will continue stage two which is the building process, because we do not know when your content will be fully submitted. Even though professionals will be appointed to you to continue different parts of your project scope, there is no guarantee that one will be available to start your project at that particular time and at that particular moment. You may be put on a waiting list for a professional to continue with your project. Since there are so many different types of services we always appoint the best possible professional for your project scope that will give you the best completed project scope and this professional may be working with a similar type project but once the other project is completed then your project will be next in line.

Client changes: There is a ticket system. We will and are getting and deciphering all client changes and revisions after the website is built in chronological order. We can only get so close to the completed product the first time around, during your website design process, and cater to so many projects at one time. There is a lot of customization, time and effort, understanding and capturing the final expected end result. This will be considered in stage three, no time limit, we try to get as close as we can to client satisfaction. To give an example of what should not being happening, is after we give the initial first copy of the website the changes are delayed for multiple months, and then when the client finally submits changes a few months later, we have to find all their content again, pick up where we left off, and sometimes new professionals will have to relearn the entire project scope. This can strongly alter the timeframe.

You may be required to resend your information multiple times. We cannot vouch for your email address or anything that is mechanical. We have had many cases where client thinks they have given us content and we spend endless amounts of time looking for it, but the email was never received. Further more, no information will be accepted over the phone. All information will be submitted via email. All changes will be submitted via email.

Thank you for following our quality control policy. Gladly call in and do project updates no more than once every 72 hours we do love to talk to you and give you project updates. We are located on the east coast and our business hours are 11am to 7pm Eastern Standard Time.  Saturday 11am to 3pm, Sundays are close, but preferably we would like to keep all phone calls during the appropriate business hours from 11am-7pm EST Monday-Thursday for organization purposes. Preferably email.


Communications Policy 

The information and attachment(s) contained in this communication and any other email communications are intended for the addressee only, and may be confidential and/or legally privileged. If you have received this communication in error, please contact the sender immediately, and delete this communication from any computer or network system. Any interception, review, printing, copying, re-transmission, dissemination, or other use of, or taking of any action upon this information by persons or entities other than the intended recipient is strictly prohibited by law and may subject them to criminal or civil liability. Emails are not a valid form of communication. In the event of an immediate contact with a representative that can answer and process your request for example, canceling a meeting 24 hours in advance, you would call by phone. Because an email would not be considered a reliable source of communication. For further details please google search for example: "why email deliveries may malfunction" or "how most people only check they're email once a day"

HarleyDesignStudios.com shall be liable for the improper and/or incomplete transmission of the information contained in this communication or for any delay in its receipt. This is also to protect client confidentiality. This signature is considered a non-disclosure agreement between client and HarleyDesignStudios.com for the purposes of a privacy policy, protecting both of our business ideas, business content, business plans, and your valued or purchased information. In the event that the client wishes to share any and all business done between HarleyDesignStudios.com and your company, additional fees may apply and a pre authorization from HarleyDesignStudios.com is required to share any and all content. This Privacy Policy act applies to any and all emails as well as any form of communications like Skype or via mobile phones and/or content delivery.